coaching services agreement
(last updated: 4th Dec 2025)
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This agreement sets out how we will work together and what you can expect from our coaching relationship. It’s here to support clarity, care and trust.
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Our work together
We agree to work together in a coaching relationship. Coaching is a space for reflection, insight, growth and self-connection.
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The coaching services I provide are for personal development and support, they are not therapy, medical, legal or psychological treatment. Any information, advice or tools shared are for your own use and reflect personal experience and coaching practice, not professional mental-health, medical or legal guidance.
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Coaching depends on your willingness, effort and your own circumstances. I cannot guarantee any specific outcome or result. You are responsible for your choices, actions and wellbeing.
If something emerges that requires specialist or crisis support, I may signpost you to appropriate services.
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Your role
This work may bring up emotions, insights or challenges. You agree to take responsibility for your wellbeing, your choices and any changes you make. You are always free to pause or redirect the work if something feels too much.
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My role
My role is to hold an open, honest, grounded and respectful space where you can explore, grow and reconnect with yourself. I will offer reflection, guidance, tools and care, but I will not tell you what to do or override your autonomy.
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Length of coaching
We will work together for the agreed number of sessions or programme period. After this, we can decide together whether to continue, pause or close.
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If no new agreement is made after the agreed package ends, coaching is considered complete and any follow-up beyond that will need a new agreement.
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Session expiry
Coaching works best when it has a steady rhythm, so sessions do need to be used within a set time frame
• Packages of 6 sessions or fewer must be used within 4 months of the first session
• Packages of 12 sessions must be used within 9 months of the first session
If sessions are not used within these time frames they will expire. I will do my best to help you schedule sessions in good time, however it is your responsibility to book within the agreed period. Support with scheduling does not replace your responsibility to attend booked sessions or reschedule with adequate notice.
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Extensions may be offered in exceptional circumstances, including disability related delays for Access to Work clients, at my discretion.
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Access to Work
For Access to Work clients, the same expiry periods apply. If disability related challenges mean you need more time, we can extend the period where reasonable.
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Sessions are only invoiced after they have taken place, as required by Access to Work. If you decide not to continue, any unused hours simply remain unclaimed. No refunds are due because payment has not yet been made.
If I am unable to deliver the coaching agreed (i.e due to illness or other emergencies), I will let Access to Work know so the unused hours are released.
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Some clients choose to pay for their package in full and then claim the costs back from Access to Work. If this applies to you, the usual expiry periods still stand.
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If you decide not to complete your package, any unused sessions are non refundable once coaching has begun. If Access to Work declines or delays reimbursement, this remains between you and Access to Work and does not affect our agreement or create entitlement to a refund.
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If I am unable to deliver the remaining sessions (i.e due to illness or other emergencies), you will be refunded for those sessions.
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Employer funded coaching
Where your employer is funding your sessions, the payment agreement is between me and your employer. Session expiry periods still apply. Your employer will only be invoiced for sessions delivered unless they have chosen to pay in advance.
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If your employer pays upfront, those funds are held for the delivery of the agreed package. If you choose not to use all sessions within the expiry period, the unused sessions will not be refunded unless I am unable to provide the service.
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If I cancel sessions or cannot continue, your employer will receive a refund for any remaining sessions.
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Refunds
All payments for coaching, whether individual sessions or packages, are non refundable once coaching has begun, unless I am unable to deliver the remaining sessions. If you choose not to continue, any unused sessions will not be refunded.
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If I need to cancel a session, I will offer you an alternative date or extend your expiry period so you do not lose out. If I am unable to provide the service you have paid for, you will be offered a refund for any remaining sessions. This applies to all clients, including employer-funded and Access to Work arrangements.
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Fees and payment
My current fees are listed on my website. Payment can be made in full or through a payment plan. Payment plans must be maintained as agreed unless we talk and agree a change.
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I offer reduced solidarity rates where possible if you have no or low income, are in training or not eligible for Access To Work. Please ask about these on our initial connection call.
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Scheduling sessions
1-2-1 Coaching sessions are usually 60 minutes, with the first session up to 90 minutes. You can book, reschedule and cancel bookings through the booking page link provided on your welcome email.
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Rescheduling and cancellations
If you need to reschedule, please do so at least 24 hours in advance. If you cancel or do not show up with less than 24 hours’ notice (or arrive more than 10 minutes late without notice), the session may be considered used and cannot be refunded or rescheduled, to respect the time reserved for you.
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If I need to cancel or reschedule a session, I will offer you an alternative appointment or extend your expiry period so your package is not affected.
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Between-session contact
You are invited to contact me between sessions via email or Voxer. This is only intended and offered for light support, reflection and resolving scheduling or admin questions. It is not a crisis response. I reply during UK working hours Monday to Friday, usually within 24 hours.
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Confidentiality
Everything shared in our sessions is private and confidential.
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The only exception to confidentiality is if there is serious risk of harm, in which case I may need to seek support, and I will always try to discuss this with you first.
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I store your personal records securely, in line with UK data-protection laws (including GDPR). You have the right to request access to or deletion of your personal data at any time, just ask. For more information on how your data is stored, please review the Privacy Policy.
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Session recordings
If we record a session, the recording is shared only with you and deleted within three months of our work ending (or sooner if you request).
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Intellectual property
Any resources, tools or materials I share are for your personal use only.
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Ending our work
If either of us wishes to end the coaching relationship early, we can do so by discussing it together. Any unpaid fees for sessions already delivered will still apply.
Unused sessions follow the refund and expiry policies outlined above.